The training of employees, the second most important step after the change of business processes within the automation. Its effective organization - is a direct path to the successful implementation of the automated system.
Whether or not to carry out training of employees, or may need only benefits the user
It should be, and how! Before working with the new automated system employee should have an idea about everything a set of functions that exist in the system and which relate to its duties. Maybe he will not use the 50% of them, or do not remember, how to do, but in a particular situation, he will know that the program can do it and ask for help in customer support or user manual.
As practice shows, read the user manual is not very often, even more so - everything.
How best to organize training
We offer to not overload the employees a large amount of new information, organize training on the following rules:
- Training conducted in small groups 3-6 employees at the customer premises equipment, and no more than 4 hours a day. It is closer to the real conditions of work with the system.
- Training department administrators from other employees that will not burden employees with information that they do not want.
- Create a group of 1-2 employee (usually the administrator), which will lead to further communication with developers. This will be internal team with deep knowledge of the system , which will be able to answer the questions of other colleagues and correctly put the question to the developers.
- Take breaks between cycles of training for staff time to work with the system, to gain experience and the issues to be addressed in the next cycle of training.
Effectively trained online (Internet conferences, webinars)
Yes! But it should be noted that its effectiveness varies depending on the stage of training, the age of employees and the equipment on which this training is carried out (the big screens, personal monitors, conference rooms, etc.). As a rule, we offer it use as accessories in the event of any problems when using the computer program or as a group answers to questions on the functioning of the system.